ACD Reports
IPitomy's ACD Software includes a set of graphical reporting tools.
Reports can be generated for a queue that includes all of the agents and phones call traffic.
Here is a sample of what reports can be generated available using the included tools.
For more in depth Call Accounting & Call Reporting, IPitomy integrates with many comercial call accounting products.
Queue Overview:
Agents Performance:
Historical Graph:
Call Logs - Call Detail Records:
Click On Call Record For Greater Detail
Queue Statistics - Available to all users through a web browser or can be displayed on a large screen.
IPitomy's ACD Software includes a set of graphical reporting tools.
Reports can be generated for a queue that includes all of the agents and phones call traffic.
Here is a sample of what reports can be generated available using the included tools.
For more in depth Call Accounting & Call Reporting, IPitomy integrates with many comercial call accounting products.
Queue Overview:
Agents Performance:
Historical Graph:
Call Logs - Call Detail Records:
Click On Call Record For Greater Detail
Queue Statistics - Available to all users through a web browser or can be displayed on a large screen.